We begin with a baseline of calls to determine the current level of skill.
Once you are on board as a client we provide a two hour training session to teach the Guest Service Agents on the frontline.
This includes:
The best part of this training is listening to actual calls from area competitors, before & after calls, and examples of great & bad calls.
In order to know if the staff retains and applies the techniques we offer a monthly quality assurance program with flexible scoring criteria customized for your hotel.
We believe when an employee is aware they are being monitored, they perform above the bar.
Copyright 2012 Hospitality Enhancements, All Rights Reserved.
Hampton, VA 23666
Ph.757-778-9229
Fx.757-827-3299